Shipping + Returns
Shipping Policy
At Coarse Culture, every jar is handcrafted in small batches with care. We want your order to arrive in the best possible condition, so we take extra precautions when shipping our natural products.
Processing Time
Orders are typically processed within 2–5 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive an email with tracking information.
Please note that processing times may be extended during holidays, promotions, product launches, or periods of unusually high order volume.
Warm Weather Shipping
Our Whipped Shea Butter is made with natural ingredients and contains no artificial stabilizers or fillers.
Because of this, extreme temperatures can temporarily soften or melt the whipped texture during shipping.
When temperatures become excessively hot, Coarse Culture reserves the right to temporarily delay shipments until weather conditions improve. This helps ensure your order arrives in the best possible condition.
If your order experiences a weather-related delay, we'll notify you by email.
If your shea butter arrives softened due to heat:
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Place it in a cool room or refrigerator for 30–60 minutes.
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The whipped texture may change slightly, but the quality, moisturizing benefits, and ingredients remain the same.
Shipping Address
Customers are responsible for providing an accurate shipping address.
Orders returned because of an incorrect or incomplete address may require additional shipping charges to be reshipped.
Once an order has been shipped, we cannot guarantee address changes or cancellations.
Lost or Delayed Packages
Once your package has been transferred to the shipping carrier, delivery times are outside of our control.
If your package appears delayed:
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Please allow a few additional business days for carrier updates.
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Contact the shipping carrier using your tracking number.
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If you still need assistance, contact us and we'll gladly help investigate.
Return & Exchange Policy
Because our skincare products are personal care items, we do not accept returns or exchanges on opened or used products for hygiene and safety reasons.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Photos of the product and packaging
We'll review your claim and, if approved, gladly send a replacement or issue an appropriate resolution.
Order Cancellations
Orders may be canceled only before they enter our fulfillment process.
Once an order has been packed, processed, or shipped, we are unable to cancel it.
If your order has already shipped, please contact us and we'll work with you to determine the best available solution.
Refunds
Refunds are issued only for:
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Orders canceled before shipment
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Approved damaged or defective products
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Incorrect items shipped by Coarse Culture
Refunds are processed back to the original payment method. Please allow 5–10 business days for your financial institution to post the refund.
Shipping charges are non-refundable unless the error was made by Coarse Culture.
Returns We Do Not Accept
We do not accept returns or exchanges for:
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Opened or used products
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Products that have been altered or modified
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Products exposed to excessive heat after delivery
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Products left outdoors, in mailboxes, or inside vehicles for extended periods after delivery
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Orders returned without prior authorization
Heat-related texture changes after delivery are not considered product defects and are not eligible for refunds or replacements.
Damaged or Incorrect Orders
If your order arrives with:
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A broken or leaking container
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Missing items
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An incorrect product
Please contact us within 7 days of delivery with your order number and photos of the product and packaging. We'll review the issue and work with you to provide an appropriate resolution.